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We share the changes that make a real difference to the working day, written for users rather than a technical release log.

October 2026Guest journey
72

Online booking presents the stay more clearly

Guests now get a more visual booking experience with a clear journey from choosing a stay to payment — both on Vertio’s booking page and in WordPress.

  • Explore units in photo galleries with amenities, terms and localised descriptions
  • Compare the full-stay price and nightly average before selecting a stay
  • Keep a clear booking summary on desktop and mobile throughout the journey
October 2026Distribution
71

Adjust an allotment for a single night

Reception can now change the contracted unit quantity for one night without splitting or rewriting the rest of the allotment period.

  • Change the night’s quantity directly from the calendar allotment view
  • Keep the period dates and contracted quantity unchanged on every other night
  • Clear the nightly adjustment so it follows the period quantity again
October 2026Support
70

Report problems directly from the workspace

Team members can now send a problem report to Vertio Support without leaving the page where the issue occurred.

  • Describe the problem and submit it from the current workflow
  • Attach technical context automatically to speed up troubleshooting
  • Critical browser errors can be recorded automatically so support can follow up
October 2026Reception
69

Multi-unit bookings settle more accurately

Reception can now keep guests, packages, add-ons and deposits correctly aligned when one booking covers several units.

  • Replace the booking’s lead guest with a new or existing guest profile
  • Assign packages and add-ons to the relevant units and price them by adults, children and nights
  • Combine the deposit across stays with the correct amount and payment deadline
October 2026Reception
68

Reception tasks follow the booking from shift to shift

Vertio now helps reception save interrupted booking work, repeat earlier stays, and handle changes and follow-ups in one safe workflow.

  • Save a booking draft, release temporary room holds and resume later with current availability and rates
  • Create a new booking from an earlier stay without copying payments or old price adjustments
  • Assign follow-up tasks and shift handovers across the team
  • Move, extend or swap stays with a pricing review before confirming the change
October 2026Events
67

Guests can book their own event accommodation

Weddings and conferences can now hold rooms for attendees, who open their invitation and pay for their own stay.

  • Reserve a set number of rooms by unit type on a selected rate plan
  • Share an invitation where each guest selects and books their stay
  • Automatically release rooms that are not booked before the cutoff
October 2026Sales
66

Arrival days and package add-ons follow the pricing period

Rate setup can now control which weekdays an offer may begin and charge automatic add-ons once for each pricing period in the stay.

  • Choose the permitted arrival days on each rate rule
  • Carry the same arrival conditions into rules created from a seasonal rate card
  • Charge relevant add-ons per pricing period instead of per night or stay
October 2026Communications
65

Review the guest email before sending

Reception can now see the completed guest message with the booking’s current details before it is sent.

  • Open a preview directly from the booking
  • Review the subject, recipients and completed email content
  • Check the selected template and its booking details before sending
October 2026Reception
64

Adapt booking work to the team’s day

Team members can now choose a consolidated single-page booking workspace, while the organisation controls the number series assigned to new bookings.

  • Choose Single page as a fourth booking-detail layout
  • Save the layout preference for each team member
  • Set the prefix, next number and number length for new bookings
October 2026Communications
63

Automated guest messages can match the individual stay

Vertio can now select the right version of a message from the booking and lets reception turn automated guest messages off when the situation calls for it.

  • Target templates by unit type, customer group, booking source, rate plan, payer and stay length
  • Keep a general default template as the fallback when no targeted version matches
  • Skip confirmations, reminders and other automated messages when confirming a booking
October 2026Reporting
62

Reports can focus on selected unit types

Finance and management can now focus reports on selected types of rooms, cabins or pitches without mixing the property’s other bookings into the figures.

  • Select one or more unit types for the reporting period
  • Apply the same scope to revenue, settlements, VAT and accounting exports
  • Leave the selection empty to continue reporting across all unit types
October 2026Sales
61

Fine-tune the price before confirming a booking

Reception can now adjust the amount and VAT on individual parts of a booking when an agreed price needs to differ from the calculated standard rate.

  • Adjust the stay, add-ons, packages and extra charges separately
  • Set the relevant VAT rate together with the new amount
  • Review the updated total before creating the booking
October 2026Communications
60

Booking updates can go straight to the team inbox

Each property can now keep the relevant team members informed about new and changed bookings as well as today’s arrivals.

  • Choose one or more booking alert email addresses per property
  • Receive an alert when a booking is confirmed or changed
  • Get a daily overview of arrivals at the property
October 2026Finance
59

Stay VAT can be tailored to each property

Vertio can now use the property’s own VAT rate for stay-related charges, so prices and tax breakdowns follow the property setup.

  • Set the VAT rate directly in property settings
  • Apply the rate to room, person, dog and electricity charges
  • See the correct VAT breakdown in quotes and booking finance
October 2026Events
58

Private events get their own complete workflow

Vertio Gather can now handle private events separately from conferences and public events without losing the shared tools for planning and delivery.

  • Create an event as private and identify it clearly in lists and the calendar
  • Use offers, accommodation and finance in the same workflow as other hosted events
  • Record the organiser and optional company details without requiring a company
October 2026Restaurant
57

The till supports compliant Danish restaurant operations

Vertio Order now brings sales, kitchen work and daily close together with the records and documents required for Danish compliance.

  • Sequential sale numbers, an electronic journal and VAT-compliant receipts
  • Credit notes, split tenders, tips and cash rounding
  • Kitchen stations, modifiers, allergens and sold-out items follow the order
October 2026Payments
56

Vipps MobilePay follows the whole guest journey

Guests can now pay with Vipps MobilePay across hotel, restaurant and takeaway journeys, while Vertio tracks each payment through reconciliation.

  • Pay at the till or by QR code at the table
  • MobilePay in online ordering, the guest portal and hotel payment links
  • Automatic status updates, webhook handling and payment reconciliation
October 2026Food safety
55

Food-safety controls become part of daily operations

Restaurant teams can now plan and document food-safety checks directly in Vertio and keep track of controls that are overdue.

  • Create reusable checklists for the property’s food-safety controls
  • Record completed checks and see overdue tasks
  • Export documentation for food-safety inspections
October 2026Guest journey
54

Facilities can be booked as part of the stay

Vertio now brings reservations for facilities such as spas, saunas and sports courts together, so available times can be sold with a stay or as a standalone booking.

  • Set opening hours, duration, buffers and price for each facility
  • Offer available times in online booking, the guest portal or on a public booking page
  • Take payment online and follow the day’s reservations in one overview
October 2026Restaurant
53

Split the restaurant bill and pay each part separately

Vertio Order can now split a table bill into separate checks, so each party or guest can settle their own share.

  • Split the bill equally or assign individual dishes to separate checks
  • Pay each part by cash, card or charge it to a booking
  • Track open and paid checks until the whole table is settled
October 2026Sales
52

Turn existing price lists into sales-ready rate rules

Vertio can now read an existing price list and organise its contents for review before seasons and rates are created in the system.

  • Upload a PDF and review the detected seasons, stay lengths and prices
  • Correct the interpretation before saving it as a rate plan with its rate rules
  • Set child prices and target rate rules to selected customer groups
October 2026Sales
51

Reception can choose the right rate plan on the booking

Vertio now shows valid prices across sales channels and rate plans, so reception can choose the right rate without a manual price override.

  • Compare current rate plans and rate rules for the stay
  • Choose the rate for each unit when creating a booking
  • Change the rate plan on an existing direct booking and update its charges together
October 2026Finance
50

Completed bookings can be sent automatically to accounting

After the final guest checks out, Vertio can now compile the booking’s stay and charge details into a PDF and email it to the property’s invoice address.

  • Set an invoice email and enable automatic delivery for each property
  • The PDF includes the guest, stay, units and booking folio lines
  • Delivery runs automatically after the final check-out
September 2026Guest journey
49

Show availability directly on your own website

Properties can now enable a read-only calendar so guests can see available units without gaining access to booking details.

  • Show availability by unit and unit type in a simple timeline
  • Embed the calendar on your own website or through Vertio’s WordPress integration
  • Choose exactly which units the embed should show
September 2026Distribution
48

Stay rules and camping distribution work more closely together

Rate setup can now distinguish the minimum stay on arrival from the minimum that applies through a stay, while campsites can prepare their distribution connection directly in Vertio.

  • Set separate minimum stays for arrival and for dates within a stay
  • Send both stay restrictions to connected booking channels
  • Save or remove the camping partner connection for each property
September 2026Inventory
47

Maintenance blocks are visible on the calendar

Reception can now see blocked units directly on the timeline, making maintenance and other restrictions clear in daily planning.

  • Blocked dates appear as clear striped bars
  • Closed periods are marked separately in calendar cells
  • The calendar legend distinguishes bookings from blocks
September 2026Sales
46

Rate rules can follow fixed periods and a clear priority

Rates can now be calculated for fixed stay periods, while reception controls which rate rule applies when several offers cover the same dates.

  • Set a period such as one week and price the stay in complete periods
  • Move rate rules up or down to set their priority
  • See guidance and a price example directly in rate setup
September 2026Sales
45

Packages can reserve multiple units together

Reception can now sell one stay that requires several unit types and hold the complete package in one action.

  • Compose the package from fixed quantities of rooms, cabins or other units
  • Limit the package by stay length and party size
  • Choose the relevant rate rule when several offers cover the whole stay
September 2026Access
44

Forgotten passwords can be reset safely

Administrators can now help a team member back into Vertio without creating a new user account.

  • Set a new password directly on the team member’s profile
  • Existing login sessions are revoked automatically
  • Platform operators can assist across customer accounts
September 2026Reception
43

Channel bookings get a clear place on the calendar

Bookings from external channels now appear directly on the unit timeline and remain visible as unassigned when a specific unit cannot yet be selected.

  • Available units are assigned automatically when the channel booking arrives
  • Unassigned stays are collected on a clear, striped row
  • Reception can drag the stay onto an available physical unit
September 2026Distribution
42

Rate plans sync more precisely to booking channels

Vertio now sends only the relevant rate plans and rules to connected booking channels, so channel rates and restrictions follow each unit type.

  • Rate plans are matched to the unit types they apply to
  • Only plans enabled for external sales channels are synchronised
  • Availability and stay restrictions use the relevant pricing rules
September 2026Guests
41

Company customers get their own guest account

Reception can now create company profiles with the details and contacts that need to follow bookings and invoices.

  • Distinguish private guests from company customers
  • Store company name, company registration number, EAN and attention contact
  • Add multiple email addresses and phone numbers to one company account
September 2026Sales
40

Build seasonal pricing as one rate card

Rate setup now brings seasons, stay lengths and supplements into one rate card that creates the required pricing rules.

  • Create nightly rates and fixed-stay packages across seasons
  • Include prices for extra guests, dogs, electricity and weekends
  • Apply discounts to individual charge lines in the booking flow
September 2026Guest journey
39

Guest feedback can be followed up thoughtfully

Guests can now share private feedback after their stay, while the property chooses when to invite them to leave a public review.

  • Collect private feedback directly in the guest portal
  • Reward feedback without requiring a public review
  • Send a separate invitation to an official review site afterwards
September 2026Reception
38

Company stays and complimentary rooms are handled more precisely

Bookings can now distinguish more clearly between the booker, the occupying guest and the invoice recipient, while complimentary hotel rooms are priced correctly.

  • Record the occupying guest separately from the booker
  • Add the customer’s reference to the booking and final invoice
  • Complimentary rooms zero the accommodation charge while add-ons remain payable
  • Select and search the guest’s country of residence independently of language and phone number
September 2026Reception
37

The booking flow comes together from selection to confirmation

Reception now gets a clearer booking flow with one price review and safe handling of temporarily held capacity.

  • Review rates, units and add-ons together before confirmation
  • Release unused inventory holds immediately
  • Archive completed bookings and restore them later
September 2026Guest journey
36

One booking can span multiple properties

Guests can now complete one joined booking across properties and receive the same recognisable, property-branded experience across public guest surfaces.

  • One booking and overview across multiple properties
  • A dedicated logo and hero image for each property
  • Guest fields adapt to the information each property actually needs
September 2026Sales
35

Maintain rates and packages faster

Rate plans can now be copied and adjusted in bulk, while packages can be applied automatically for the specific stay.

  • Copy rate plans and rate rules as a starting point for new seasons
  • Adjust multiple prices together by amount or percentage
  • Automatic package rules based on nights, party size, sales channel and arrival day
August 2026Workforce
34

The rota can propose staffing

Vertio can now generate draft shifts from team availability and calculated staffing demand.

  • Team members set working hours, weekday windows and blocked dates
  • Managers generate, approve or discard draft shifts
  • Team members see shifts only after the rota is published
August 2026Payments
33

Choose the provider for guest payments

The organisation can now choose Stripe or QuickPay for online payments, so the guest flow follows the selected provider.

  • Card payment and confirmation directly in online booking
  • QuickPay payment links, capture and refunds
  • Stripe terminals remain available when Stripe is selected
August 2026Inventory
32

Closed periods stop sales without moving stays

Reception can now close selected capacity to new bookings for a period while existing stays remain in place.

  • Close entire unit types or only selected units
  • Limit the closure to specific weekdays within the period
  • Release the period when capacity should go back on sale
August 2026Communications
31

Essential messages are separated from marketing

Templates and broadcasts can now be marked as marketing, so consent is respected without blocking necessary booking and stay information.

  • Mark each template or broadcast as marketing when appropriate
  • Marketing is sent only to guests who have given consent
  • Essential operational messages can still reach guests with contact details
August 2026Reception
30

Bookings can be cancelled and safely reactivated

Reception can now cancel a booking with the right clean-up and reactivate it when a cancellation was made by mistake.

  • Availability and the folio update automatically on cancellation
  • Choose whether a unit becomes available or is marked dirty after cancelling an in-house stay
  • Reactivate the booking when its units are still available
August 2026Operations
29

Service procedures and payments follow each property

Vertio now makes standard service workflows configurable per property and centres booking finance on the amount that actually needs to be collected or refunded.

  • Reusable procedures with checklists, duration and unit-status outcomes
  • Procedures can drive tasks, automation and add-on actions
  • Clear collection, refunds and payment history on the booking
August 2026Sales
28

Discounts and packages can be targeted more precisely

Offers can now be tailored to specific stays and parts of the price, while services included in packages have their own price.

  • Include or exclude selected unit types from a discount code
  • Calculate discounts on selected charge lines such as accommodation, add-ons or fees
  • Set a separate service price for each package inclusion
August 2026Guest journey
27

Guests can explore the stay before booking

Online booking now presents accommodation with photos and practical details, while read-only access makes available stays discoverable to compatible AI assistants.

  • Photo galleries, descriptions, amenities and capacity for each unit type
  • Mobile-friendly presentation with direct stay selection
  • Secure read-only discovery of availability and rates
August 2026Communications
26

The guest inbox works across properties

Guests can now see relevant messages together securely, even when their stays span multiple properties in the same organisation.

  • One inbox in the guest portal
  • Access limited to the guest’s own bookings
  • The correct sender and context for each property
August 2026Sales
25

Rates and add-ons follow the sales channel

Vertio can now present the right rates and add-ons depending on whether a booking is created internally or by the guest online.

  • Separate rate choices for internal and online booking
  • Add-ons can be enabled per sales channel
  • One catalogue controls the choices available to reception and guests
August 2026Finance
24

The stay flows directly into accounting

Vertio can now issue the completed booking invoice and register the stay in the connected accounting system once payment is settled.

  • Numbered invoices with PDF and selected folio lines
  • Automatic ERP registration according to the chosen invoice policy
  • Paid stays complete without a separate day-close step
August 2026Communications
23

Messages follow the guest and the working day

Vertio can now send timely guest messages automatically and makes recurring emails to suppliers and other partners easy to reuse.

  • Automated messages based on booking status, arrival and departure
  • Guest templates across 12 languages
  • Reusable staff and supplier emails with a send log
August 2026Reporting
22

Report to Statistics Denmark from Vertio

Accommodation businesses can prepare, review and submit monthly statistics from the bookings already held in Vertio.

  • Draft reports for hotels and campsites
  • Review and edit before submission
  • Email or SMS broadcasts to selected guest audiences
August 2026Payments
21

Payment links directly from the booking

Reception can create a one-time remote payment link and send it to the guest without leaving the booking.

  • Create a payment link for the required amount
  • Send or resend by email and SMS
  • Payments connect to the booking folio
August 2026Reception
20

Faster calendar and booking workflows

More daily reception actions are now available directly from the calendar, while booking creation gives better control over guests, units and contact choices.

  • Check-in, check-out and service tasks from the calendar
  • Select multiple units for one booking
  • Customer group and explicit email or phone opt-outs
August 2026Access
19

Permissions can be managed per property

Multi-property organisations can scope staff access more precisely and keep a clear audit trail when accounts are shared.

  • Read, write or full access per property
  • Representative selection on shared staff accounts
  • The acting team member is recorded in the audit trail
August 2026Events
18

Tickets, seats and activities come together in Vertio

Vertio Gather now extends from venue and event planning to a connected guest journey with ticket sales, seat selection and activities.

  • Ticket products, capacity and seating plans
  • Venue layouts scoped to individual locations
  • Activity programmes, resources and attendee flows
August 2026Intelligence
17

Hotel groups get a view across properties

Enterprise Intelligence brings operational and sales data together across properties, giving management a shared view without manually combining reports.

  • Cross-property performance indicators
  • Operational, sales and performance comparisons
  • Consent-gated tracking across public booking and sales journeys
August 2026Integration
16

Vertio opens more of the platform

API access, WordPress components and new public sales surfaces make it easier to connect Vertio to an existing digital experience.

  • Managed API credentials and readable API documentation
  • WordPress booking, webshop and theme controls
  • A standalone webshop that does not require a property
August 2026Learning
15

Academy makes training part of the product

Team members can learn Vertio through guided interactive journeys in an isolated demo environment without affecting real guests or bookings.

  • Role-based chapters and guided workflows
  • A safe demo environment that can be reset
  • Access to the full Academy, including modules not yet active
July 2026Sales
14

Ordering reaches the guest and the table

Vertio Order connects public online ordering, table-side QR ordering and the kitchen workflow in one flow.

  • Online ordering and table self-service
  • Menus, options, payment and order status
  • Direct hand-off to the kitchen production flow
July 2026Reception
13

Phone and lobby join the guest journey

Reception can handle inbound calls in Vertio while guests can book and check in through a secure self-service lobby kiosk.

  • Inbound telephony with guest and booking context
  • Lobby kiosk for booking and check-in
  • Hotel assistant with limited access to hotel information and availability
July 2026International
12

Vertio speaks to more guests and teams

The platform has been localised into more European languages so staff interfaces and selected guest journeys can support a wider audience.

  • Danish, English, German, Spanish and French
  • Swedish, Norwegian, Italian, Polish and Dutch
  • Portuguese and Russian
July 2026Operations
11

Work continues when the connection drops

Daily service tasks are now available offline. Checklists, notes, photos and status changes sync automatically when the connection returns.

  • Offline tasks and a persistent sync queue
  • Clear status for pending changes and conflicts
  • Photos remain on the device until upload is confirmed
July 2026Service
10

The employee working day in one place

Housekeeping and service teams now have a focused, touch-friendly workspace for assigned tasks, documentation and standard procedures.

  • Personal and available team tasks
  • Persistent checklists with owner and timestamp
  • Notes and photo documentation from mobile devices
June 2026Product
09

Restaurant, gift cards and staffing join the stay

More of the guest experience and internal operation now work together with bookings and the guest account.

  • Restaurant, tables and kitchen flow
  • Gift cards from sale to redemption
  • Rota planning, staffing and shift swaps
June 2026Workflow
08

Help and search closer to the work

Global search and a focused product assistant make it easier to find the right guest, booking or function without leaving the task.

  • Global search and command palette
  • Guidance for navigation and workflows
  • Controls around personal and financial data
May 2026Guest journey
07

More self-service for guests

Online booking, the guest portal and communication are connected more closely, so information follows the guest before, during and after the stay.

  • Public booking flow and extras
  • Guest portal and connected guest profile
  • Messages linked to the guest and stay
May 2026Distribution
06

Availability and rates stay in step

Distribution has been expanded so direct and external sales channels can work from the same capacity and booking data.

  • Channel manager and channel controls
  • Allotments and booking agents
  • Fewer manual updates at reception
April 2026Campsites
05

The property map becomes part of daily operations

Pitches, cabins and other units can be managed visually with the information reception needs throughout the day.

  • Interactive property map and unit status
  • Campsite attributes, vehicles and electricity
  • Create a reservation from an available unit
April 2026Reception
04

Arrivals and departures share one view

Reception work is brought together around today’s guests, the booking calendar and the individual reservation.

  • Today’s arrivals and departures
  • Check-in, check-out and room status
  • Booking details and changes in one workflow
March 2026Finance
03

Payment follows the reservation

Guest folios, payments and reconciliation are connected to the stay, giving reception and finance the same figures.

  • Folio, payment and receivables
  • Day close and operational reports
  • Audit trail and data for onward accounting
March 2026Security
02

Access and data follow responsibility

Role access, organisation separation and audit trails become a standard part of day-to-day product operation.

  • Role-based permissions
  • Separation between organisations and properties
  • GDPR workflows, anonymisation and audit data
March 2026Production
01

Vertio goes into production

The first operational release brings bookings, calendar, guests, units and reception together in one online platform for accommodation businesses.

  • Booking calendar and reservations
  • Guests, rooms, cabins and pitches
  • Online access to daily operations

For early adopters

Join early.
Shape what comes next.

Vertio is online and in production. Early adopters get a close working relationship, hands-on onboarding and a voice in the next improvements based on real operations.

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